1. Introduction

HerWay Group Pty Ltd (“HerWay”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to information collected through:

• Our website

• Online forms

• Email communication

• Social media platforms

• In-studio interactions

• Discovery calls and consultations

• Program enrolments

2. What Personal Information We Collect

We may collect personal information including, but not limited to:

General Information

• Full name

• Date of birth

• Phone number

• Date of Birth
• Address

• Email address

• Emergency contact details

Health & Fitness Information

• Pre-exercise screening responses

• Medical history relevant to training

• Injury history

• Hormonal and lifecycle information (e.g., peri/post menopause, PCOS, endometriosis)

• Physical capability information

• Goals and training preferences

Payment Information

• Billing details

• Transaction history

Website Data

• IP address

• Browser type

• Pages visited

• Cookies and analytics data

We only collect information that is reasonably necessary to provide our services.

3. How We Collect Information

We collect personal information when you:

• Complete a website form

• Download a free guide

• Join our waitlist

• Enquire via social media

• Book a discovery call

• Complete an intake form

• Enrol in a program

• Communicate with us via email or phone

We may also collect data automatically through website cookies and analytics tools.

4. Why We Collect Your Information

We collect personal information to:

• Provide strength training and coaching services

• Assess suitability for programs

• Deliver personalised programming

• Ensure safe participation in exercise

• Respond to enquiries

• Process payments

• Communicate updates and relevant information

• Improve our services

• Market to you

• Comply with legal obligations

Health information is collected to ensure safe and appropriate exercise prescription.

5. Disclosure of Personal Information

We will not sell or rent your personal information.

We may disclose personal information to:

• Payment processors

• Booking or program management software providers

• IT and website service providers

• Professional advisers (e.g., legal or accounting)

• Regulatory bodies where required by law

Health information will only be shared with your consent or where legally required.

6. Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This includes:

• Secure digital storage systems

• Password-protected devices

• Restricted access to sensitive records

• Secure third-party software platforms

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

7. Access & Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated.

Requests can be made by contacting us using the details below.

8. Cookies & Website Analytics

Our website may use cookies and analytics tools to improve user experience and track performance.

You may disable cookies in your browser settings; however, this may affect website functionality.

9. Direct Marketing

If you subscribe to our emails or download resources, we may send you updates about HerWay programs and services.

You may unsubscribe at any time using the link provided in our emails.

10. Sensitive Information

We recognise that health and hormonal information is sensitive information under Australian privacy law.

Such information is:

• Collected only where necessary

• Stored securely

• Used solely for providing safe exercise guidance

• Not disclosed without consent (unless required by law)

11. Complaints

If you believe we have breached your privacy rights, please contact us. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au

12. Contact Details

HerWay Group Pty Ltd
4, 2a Brisbane Road East Ipswich, QLD 4305
Email: hello@herway.com.au
Phone: (07) 3463 1521

13. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.