Your time and commitment are valued. To keep things fair and consistent for all clients, the following policy applies to all booked sessions, appointments, and programs with HerWay. Strength Studio.

Cancellations & Rescheduling

If you are on an ongoing service arrangement (e.g., recurring coaching/training, ongoing programs, or regular weekly sessions), you may cancel at any time by providing a minimum of 30 days’ written notice.

• We ask that you please reschedule or cancel at least 24 hours before the start of your appointment.

• A minimum of 24 hours’ notice is required to cancel or reschedule.

Fees apply as follows:

• Less than 24 hours’ notice: charged 50% of the session fee

• Within 12 hours of the session: charged 100% of the session fee

• No-show (failure to attend): charged 100% of the session fee

Pre-paid packages:

• If you are on a pre-paid package, the missed session will be deducted from your remaining balance in line with the above.

No-Shows

A no-show is when a client does not attend their booked session and does not make contact before the scheduled start time.

• No-shows are charged 100% of the session fee (or deducted from a package) and may result in loss of future booking privileges.

Arriving Late

• Sessions run to the scheduled start and finish time.

• If you arrive late, your session will still end at the original finish time to avoid impacting other clients.

If We Need to Reschedule

If HerWay. Strength Studio needs to reschedule due to unforeseen circumstances, your session will be rebooked at no cost, and you may choose a refund or credit where appropriate.

How to Cancel or Reschedule

If you are on an ongoing service arrangement (e.g., recurring coaching/training, ongoing programs, or regular weekly sessions), you may cancel at any time by providing a minimum of 30 days’ written notice.

• Written notice must be provided via email or text message to HerWay. Strength Studio to hello@herway.com.au

• Services and/or scheduled sessions within the 30-day notice period remain payable (unless otherwise agreed in writing).

• If you have a prepaid package, any remaining sessions will be handled in line with your package terms (and this policy for late cancellations/no-shows).